Your privacy matters.
This Privacy Policy explains how STLNerdHub collects, uses, and protects information when you visit our website, place an order, contact us, or submit a custom request.
Overview
We collect only the information needed to process orders, respond to messages, fulfill custom requests, improve our website, and provide a better customer experience.
Information We Collect
We may collect your name, email address, phone number, shipping address, billing details, order information, custom request details, and any reference links or project information you submit.
How We Use Information
Information is used to process orders, provide shipping updates, respond to questions, review custom commission requests, prevent fraud, improve our website, and provide customer support.
Payments & Checkout
Payments are processed securely through Shopify and its supported payment providers. STLNerdHub does not store full payment card details on our website.
Cookies & Analytics
Our website may use cookies, Shopify tools, and analytics services such as Google Analytics to understand traffic, improve site performance, and support ecommerce functionality.
Contact Forms
When you submit a contact form or custom request, the information you provide is used to respond to your message and evaluate your request. Please do not submit sensitive personal information.
Marketing
If marketing emails or promotional messages are offered, they will only be sent when permitted by law or when you have opted in. You may unsubscribe from marketing communications at any time.
Information Sharing
We do not sell personal information. Information may be shared only with service providers needed to operate the store, process payments, ship orders, prevent fraud, or comply with legal obligations.
Data Security
We use reasonable safeguards and trusted ecommerce providers to help protect customer information. However, no website or online service can guarantee complete security.
Your Choices
You may contact us to request updates, corrections, or deletion of personal information where applicable, subject to order records, tax, fraud prevention, or legal retention requirements.
Children's Privacy
STLNerdHub is not intended to collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and remove it if appropriate.
Third-Party Services
Our website may rely on third-party services including Shopify, payment processors, shipping providers, analytics tools, and email or form services. These providers may process information according to their own privacy policies.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at stlnerdhub@gmail.com.